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FAQ for Participants

FAQ / Participants

How can I find activities?

You can currently purchase activities via direct link shared by an Organiser. or by checking our events feed. We are also in the process of activating our shops on Whatsapp  (+39 351 849 3910) and Facebook, where you’ll be able to explore and purchase available activities.

Do you organize the activities you sell?

No, activities are produced by organizers using our platform. We simply handle listings, registrations and payment services. If you want to check who is organizing a specific activity you can find such information on the event landing page in the section “Organized by”.

How do I contact the organizer after I’ve completed a purchase?

Once you complete a purchase for an activity you’ll receive an email notification with the details of your registration and contact details of the organizer.

Is it safe to purchase on Registered?

It’s all about this. Payments are processed through our payment partner Stripe using enforced KYC (Know-Your-Customer) procedures, PSD2-compliant payment standards and SCA (Strong Customer Authentication) protocols.

What payment methods do you accept?

We accept Visa and Mastercard credit, debit and prepaid cards. Currently we only accept cards issued in the following European countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

How do I get a receipt or proof of my purchases?

When you complete a purchase you receive an email notification indicating the details of the activity you purchased, amounts paid in registration fees and service fees as well as contact details of the organizer.

What if I want my money back?

In accordance with letter n) paragraph I of art. 59 Legislative Decree of 06/09/2005 no. 206 as amended and supplemented (“Consumer Code”), consumers withdrawal right is expressly excluded when related to contracts for the provision of leisure services on a specific date. Therefore, Participants are aware that once a registration has been made, it will not be possible to cancel the order. If the organizer of the activity has a different policy on returning the registration fees this is indicated in the rules and regulations set by the organizer for the activity itself.

What is a Service fee?

A fee of 0,50€ + 2,5% per participant is charged by Registered at checkout, on top of the registration fee set by the organizer, to handle the registration and payment service. If the activity is free, no service fee is charged.